Basic Q&A |
What is TrackFlip? |
  |
| Axis Digital's TrackFlip
service converts all of your CDs to MP3, saving you tons of
time and tedious effort. We free your music from being confined
on CD, making your entire collection more portable, manageable
and accessible than you ever dreamed it could be! |
What are the advantages of using TrackFlip? |
|
Time Saving:
Converting as few as 50 CDs can take as much as 9 hours -
200 can take a week!
Practical:
Besides saving a ton of time, we deliver your music on DVD
and optional hard disk drive
Quality:
State-of-the-art hardware and software guarantee the highest
quality digital music conversion
Convenient:Pick-up
and delivery at your doorstep with almost no time or effort
on your behalf
Managability:Your music is perfectly organized
and tagged
Backup & Archival:
CD conversion gives you a perfect digital backup of your entire
music collection |
Is CD conversion expensive? |
|
| No. With rates as low as
$1.00 per CD you can convert your entire CD collection for
the cost of a nice dinner for two. Think how much more your
time is worth. |
Do I get my CDs back? |
|
| Of course. They are returned
to you along with your MP3 music library. |
Is this legal? |
|
| Yes. You purchased the
CD, therefore you have the right to listen to the music. You
and you alone are permitted to listen to it however you want.
It becomes illegal when you share or distribute your digital
music files (MP3s). The conversion form that is completed
when we pickup your CDs requires your agreement to terms that
you will not share or distribute your MP3s in any way. |
What's required to use my MP3 music library? |
|
• A
PC running MacOS or Windows
• A DVD-ROM Drive
• A USB 2.0 port if you
order an external hard drive (USB 1.1 is compatible, but it
will be very slow) |
Ordering |
Should I pack my CDs prior to pickup? |
|
| No. We'll bring transit
containers for your CDs. Just have all your CDs together in
one place. |
What if something happens to my CDs? |
|
We make every
effort to return your CDs in the same condition we took them
in. Here's some of the ways we protect your CDs:
• Secure transit containers
• Technicians transport and handle
your CDs
• Carpeted floors in our processing
facility
• Padded
work surfaces
In the unlikely event something should occur, here
is our policy:
Damage:
There is only so much responsibility we can take for damaged
CDs. Everyone knows how easily CDs scratch. (One reason MP3s
are so great!) Because we have no way to guarantee the condition
of each CD we take, there is no way to tell exactly when damage
occurs. However, if a CD is damaged during processing we will
reimburse you up to $12.00 per disc. If we damage a CD,
we will pay for it. Furthermore, we keep a conversion
report to track any CDs that are damaged (scratched, skipping,
unreadable) or any other problems encountered during processing.
Loss: If the number of CDs returned
to you is less than what was counted at the time of pick-up,
we will reimburse you up to $12.00 per disc. |
How long does pick-up take to complete? |
|
| About 10 minutes per 100
CDs. |
When will my order be delivered? |
|
| Most orders are turned
around in five to seven business days. |
Can CDs be picked up in a binder/carrier? |
|
| Absolutely, as long as
it is in good condition, closes properly and provides adequite
protection for your CDs. |
Can I drop my CDs off? |
|
This is not currently offered.
However we are forming partnerships with local retailers in
New York City and Hoboken, NJ. You will be able to drop off
and pick up your orders at those locations. If you know of
a local retailer who should offer TrackFlip Drop services,
please let us know here.
If you're a local retailer interested in offering TrackFlip
Drop service, please complete our partner
form. |
Technical Questions |
What
settings are used when converting my music? |
|
Default settings for TrackFlip
CD to MP3 conversion:
• Constant Bit Rate (CBR)
• 224kbps (128kbps is widely considered CD quality)
|
Does TrackFlip support Macintosh and Windows? |
|
| Absolutely. DVDs can be
burned in one format, the other or even hybrid. External hard
drives also work with both platforms and connect via USB and
Firewire (IEEE 1394). |
Does TrackFlip offer other conversion settings? |
|
| We do. Just email trackflip@axisdigital.com
and let us know what you need. (Due to filesizes associated
with some formats, hard drive storage may be required.) |
Should I get a hard drive? Why? What's available? |
|
A hard drive provides many
great advantages for MP3 storage:
• Very high capacity
• Portable
• Always-on and connected to your computer
• Useful backup of your music
Our smallest hard drive - 120GB - can hold approximately 30,000
songs. Once it's loaded, chances are you'll still have plenty
of room for more music, pictures, video or any other data.
We carry 120GB, 200GB and 300GB external hard drives. They
are aluminium-cased and are compatible with USB 2.0 and Firewire
(IEEE 1394). |
